V Velos Sync

Terms of Service

Effective date: August 12, 2026 · Last updated: August 12, 2026

These Terms of Service ("Terms") are a binding agreement between you ("you", "Customer") and Velos Metrik LLC, a Colorado limited liability company ("Velos Metrik", "we", "us"), governing your use of the Velos Sync application and the website at velosmetrikllc.us (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Velos Sync is a multichannel commerce operations tool. It connects, at your instruction and with your authorization, to online marketplace shops that you own or are authorized to manage, and helps you create and edit listings, synchronize inventory, manage orders, and record shipments across those shops.

Velos Metrik is an independent company. We are not affiliated with, endorsed by, sponsored by, or certified by any marketplace we integrate with. We do not process your customers' payments, hold your funds, or participate in your sales transactions in any way.

2. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You must provide accurate account information and keep it current.
  • You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly at [email protected] if you suspect unauthorized access.
  • One person or entity per account. You may invite team members on plans that support it, and you remain responsible for their use of the Service.

3. Marketplace connections and your responsibilities

  • You may only connect shops that you own or that you are expressly authorized by the owner to manage. Connecting a shop you are not entitled to manage is a material breach of these Terms.
  • You authorize us to access and modify your shop data through the relevant marketplace's API, solely to perform the functions you use in the Service.
  • Your use of each marketplace remains governed by that marketplace's own terms, policies and seller agreements. You are responsible for ensuring that the listings, prices, inventory, shipping practices and content you publish through Velos Sync comply with them, and with all applicable laws including consumer protection, product safety, intellectual property, export and tax law.
  • You are responsible for the accuracy of what you publish. Velos Sync transmits what you instruct it to transmit; it does not review or approve your listings.
  • You may disconnect any shop at any time from your dashboard, which revokes our access.

4. Acceptable use

You agree not to use the Service, and not to attempt to use the Service, to:

  • access, collect or store data from any shop you do not own or are not authorized to manage;
  • scrape, crawl, harvest or bulk-extract marketplace data, or use the Service to build a dataset about other sellers, their listings, their prices or their sales;
  • circumvent, interfere with or divert any marketplace's checkout, payment, fee or messaging systems, or solicit buyers to transact off-platform;
  • send unsolicited marketing to buyers, or use buyer contact or address data for any purpose other than fulfilling the order it relates to;
  • exceed or evade any marketplace's published rate limits, or use the Service in a way that degrades a marketplace's systems;
  • publish content that infringes intellectual property rights, is unlawful, counterfeit, deceptive or prohibited by the relevant marketplace;
  • reverse engineer, decompile, resell, sublicense or white-label the Service, or use it to build a competing product;
  • probe, scan or test the security of the Service other than through the responsible disclosure process described on our Data & Security page.

We may suspend or terminate an account that breaches this section, and where a marketplace requires it we will act on that marketplace's instruction.

5. Fees, billing and cancellation

  • Plans and prices are listed on our Pricing page. Paid plans are billed monthly in advance in US dollars.
  • Fees are exclusive of sales and similar taxes, which we add where required.
  • You may cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period; we do not provide pro-rata refunds for partial months except where required by law.
  • We may change prices with at least 30 days' notice by email. If you do not accept a price change, cancel before it takes effect.
  • If payment fails we may suspend the Service after notifying you and allowing a reasonable period to fix it. Suspension stops syncing; it does not affect your data on the marketplace.

6. Your data

You retain all rights in your shop data, listings, images and content ("Customer Data"). You grant us a limited, non-exclusive, revocable licence to host, process, transmit and display Customer Data solely to provide the Service to you and as described in our Privacy Policy.

We do not sell Customer Data, do not aggregate it with other customers' data to build products, and do not use it to train machine-learning models. You can export your Customer Data as CSV at any time.

7. Availability and support

We aim for high availability but the Service is provided without a contractual uptime guarantee. We may perform maintenance, and will give advance notice of planned maintenance where practical. Support is provided by email as described on our Support page.

The Service depends on third-party marketplace APIs. If a marketplace changes, deprecates, rate-limits, suspends or withdraws its API, the corresponding features may be delayed, degraded or discontinued. We will tell you if that happens and, where a paid feature becomes permanently unavailable, offer a pro-rata credit or let you cancel without penalty.

8. Disclaimers

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that synchronization will always be instantaneous or complete. You remain responsible for reviewing your listings, stock levels and orders.

9. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost sales or loss of goodwill, arising out of or relating to these Terms or the Service, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Indemnity

You will defend, indemnify and hold harmless Velos Metrik LLC and its members, officers and personnel from any third-party claim, loss or expense (including reasonable legal fees) arising from your Customer Data, your listings or products, your breach of these Terms, or your breach of any marketplace's terms or of applicable law.

11. Suspension and termination

  • You may terminate at any time by cancelling and closing your account.
  • We may suspend or terminate your account on notice for breach of these Terms, for non-payment, where required by a marketplace or by law, or to protect the Service or other users from harm.
  • On termination we revoke and delete stored marketplace tokens and delete Customer Data on the schedule set out in the Privacy Policy. Your data on the marketplace itself is unaffected.
  • Sections 6, 8, 9, 10 and 12 survive termination.

12. Governing law and disputes

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in El Paso County, Colorado, and both parties consent to the personal jurisdiction of those courts. Before filing, both parties agree to attempt in good faith to resolve the dispute by writing to the other and allowing 30 days to respond.

13. Changes to these Terms

We may update these Terms. For material changes we will give account holders at least 14 days' notice by email and update the date above. Continued use after the effective date constitutes acceptance. If you do not accept a change, cancel before it takes effect.

14. General

These Terms, together with the Privacy Policy, are the entire agreement between us regarding the Service. If a provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger, acquisition or sale of assets. There are no third-party beneficiaries.

15. Contact

Velos Metrik LLC
2008 Finch Ct, Colorado Springs, CO 80909, United States
[email protected]